Ordering/ShippingDo you have pedals in stock/How long will it take for my pedal to ship?Unless specified otherwise, all items are in stock and ready to ship the next business day. Please refer to the Shipping page for information on shipping times.I live outside the USA. What will be the total cost of my purchase including shipping & taxes?To calculate shipping cost, add items to the cart and click Calculate. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Please see the shipping page for more information.Did you receive my order? I did not receive a confirmation e-mail.PayPal will send an e-mail confirming your order to the e-mail address associated with your PayPal account; or if paid via credit card, the e-mail address entered during checkout. Please check the appropriate e-mail account as well as your spam folder. We do not send an additional e-mail confirming your order. If you still did not receive confirmation, e-mail me the name and e-mail address associated with the order. Do NOT send me your PayPal "transaction number"; this number is different for buyer and seller, and I do not have access to your transaction number.Has my pedal shipped? I did not receive a tracking number.An e-mail notifying you of shipment along with a tracking number will be sent to the e-mail address associated with your PayPal account; or if paid via credit card, the e-mail address entered during checkout. Please check the appropriate e-mail account as well as your spam folder. If you still did not receive tracking information, e-mail me and I will forward it to you.The tracking on my international parcel shows it has not left the USA.Standard international shipments are not tracked once they leave the USA. Please see the shipping page for more information.I really want my pedal before this weekend's gig. Can you expedite my shipment?We offer Express Mail as an option during checkout; however, please note this typically takes 2 business days or sometimes 3. Also, I may not ship your pedal until the following business day.General Pedal QuestionsCan you customize one of your pedals for me?At this time, we do not perform custom modifications of any kind. However, I do welcome any comments or suggestions you have that may help with future pedal development.What kind of power adapter should I use with your pedal?A list of recommend adapters is on this page.Are your pedals true bypass?No, and I do not offer this option. Here's why.How are your pedals assembled?We use modern assembly techniques. We do not use "hand-wiring," because it is prone to human error. We produce consistent, reliable results using automation and strict procedures.All manufacturing labor is performed here in Orange County, California. What is the best way to order my effects?We recommend chorus►delay►reverb at the end of the signal chain. One of the better explanations is provided here.Do your pedals digitize the dry signal?No. The dry signal remains analog.Do your pedals change the phase of the input signal?The phase of the dry signal is unchanged.Do your pedals have internal trim pots for adjusting stuff?No.Will this pedal work in front of my amp?If you run your amp clean, then yes. If you use overdrive, then effects such as reverb, chorus and delay work best after the overdrive. If you use the overdrive in your amp, then these effects should be put in the effects loop.Will this pedal work in my effects loop?There is a lot of variation between effect loop levels, so I make no guarantees. Generally speaking, if similar 9V-powered pedals work in your effects loop, then my pedal will probably work.If you have problems with instrument-level effects in your loop, you may want to try an Ebtech LLS2 Line Level Shifter. I read in an online post that ...Stop right there. Generally, anything you read on a forum (that someone said that I said) is probably either the poster's speculation or out of date information. The best source of accurate information about my pedals is here on this site or directly from me.I personally find forums to be a great source for opinions (i.e., what people like or don't like) but a poor source for facts and hard data about a product. Why don't your pedals support a battery?Previous versions of the mono Wet Reverb supported a battery. Even though the battery life was better than most other reverb pedals, it was only about 12 hours. Some customers complained about this. Some thought something was wrong with the pedal, even though it was just the battery going dead. Some didn't understand that you need to unplug the input to disconnect the battery, and that clicking the footswitch off does not increase battery life. I would estimate that half the e-mails I received were battery-related questions.Also, I used an internal switching power supply to increase the battery life to 12 hours (which would otherwise be about 6 hours), and this made the pedal more expensive and prone to failure; even though only about 10% of customers used batteries. Why are your pots mounted to the PC board and not the chassis? Aren't chassis-mounted pots more durable?Early in the testing of the first Wet Reverb prototypes, I would stand on the pedal with my full weight across the switch and 2 knobs. The pedal never suffered any damage and always worked perfectly. Yes, the PC board will flex slightly, but the knobs will bottom out before it flexes too much. The PC board is double-sided FR4 with plated-through holes and is quite durable.Now, I don't recommend that customers do this intentionally, but my pedals are plenty capable of handling the occasional misguided step. I have sold many pedals and never had one returned with a damaged pot. Several customers have commented that my pedals are more reliable than similar pedals from other manufacturers (and none of their issues had anything to do with the pots). This is an issue of perceived durability as opposed to actual durability. The PC board-mounting method is more robust than most people think it is, while the chassis-mounting method has other potential issues of which most people are not aware. For instance, if your chassis-mounted pots are soldered to the same PC board and not in perfect vertical alignment (which they rarely are), then torquing down the nuts on the pots will stress the PC board and solder joints. Hand-wiring also has issues such as inconsistency and cost. So, while I probably could have found a way to use chassis-mounted pots, it would have made the pedal more expensive and not added any real value that justified a higher selling price. Wet™ (Mono and Stereo) Reverb QuestionsWill the Wet™ Reverb work well with my instrument?The Wet™ Reverb has been designed to work well with voiced instruments, and in particular, stringed instruments. This includes guitar, bass guitar, pedal steel guitar, violin, etc. It does not work well with percussion instruments.What is the difference between the Mix controls on the mono and stereo pedals?The Mix control on the Wet™ Reverb v3 has unity summed level. This means the combined wet/dry signal level is approximately constant as the Mix control increases. This results in the dry signal decreasing to 0% as the wet signal increases to 100%. This Mix control is skewed with the 50/50 point around 3 o'clock on the knob—this results in finer control of the effect level at lower settings.The Mix control on the stereo pedals has unity dry signal level. This means the dry signal level does not change as the Mix control increases; only the effect level increases. At maximum, the wet signal level is approximately the same as the dry signal level, resulting in a 50/50 mix. The obvious difference is that the Wet™ Reverb v3 will go to 100% mix level, while the stereo pedals only go to 50/50—still a very wet mix. This is only relevant if you need effect-only for an effects loop or for styles of music that rely heavily on the effect signal (e.g., ambient music). A less obvious difference will depend on how one perceives the level of a heavily effect-processed signal. Some tend to perceive the overall level (à la Wet™ v3), while others tend to focus on the dry signal only (à la stereo pedals). This is highly subjective and will depend on the listener and context. Every reverb pedal I have tried sounds louder with overdrive than with a clean signal. Is the Wet™ Reverb any different?As far as I know, all reverb pedals do this to some extent. An overdriven signal has more energy than a clean signal (at a given level), which results in the reverb tail sounding louder.Is the Wet™ Reverb an emulation?No. The Wet™ Reverb does not emulate, simulate, model, or imitate other reverbs—it does it's own thing.I recently found the source of confusion over why some people think the Wet™ Reverb is a spring emulation, which it is not. Apparently, some people believe the term "wet" was coined to describe the characteristic sound of a spring reverb, particularly with its use in surf music. While this may be true—I don't know—the term "wet" has since taken on a broader meaning to describe the effect level of reverberation in general. It is even used in reference to non-reverb effects (delay, etc.). "Digital" has become so intertwined with "emulation" and "modeling" in the audio lexicon that some people assume everything digital must emulate something analog. This could not be further from the truth. Digital technology opens an entirely new spectrum of sound processing, most of which has yet to be explored. Neunaber Technology never uses digital processing to emulate or model analog technology. Wet™ Mono Reverb QuestionsHow has the Wet™ Reverb changed between versions?There have been 4 versions of the mono Wet™ Reverb:With respect to the original version v1, the v2a version:
With respect to the v2b version, the v3 version:
Can my previous-version Wet™ Reverb be updated to the latest version?The Wet Mono Reverb cannot be updated, as the different versions use different PC boards.Some users claim the Wet™ Reverb sounds "bright". Is this true?There are two different reasons why a few users have found the Wet™ Reverb too bright:
Wet™ Stereo Reverb QuestionsCan the two channels be used as discrete mono reverbs?No. Please see the Wet Stereo Reverb User Manual Signal Flow & Routing section for an explanation of this.Chroma™ Stereo Chorus QuestionsHow is micro-pitch transposition different than pitch modulation?You're familiar with how a chorus usually sounds: the chorused signal changes in pitch—sweeping up and down, up and down—around the pitch of the dry signal. This is called modulation. Pitch transposition, on the other hand, is a constant relative offset in pitch. Chroma™ Chorus uses two pitch-transposed voices, offset by +/- a few cents and controlled by the Width knob, to create a chorused sound without the up-and-down sweeping of a standard chorus. The resulting effect is more natural, more like multiple voices in unison.Of course, this means that you can't get vibrato or tremolo-like sounds from the Chroma™ Chorus. There are plenty of fine choruses that will get you that sound, and Chroma™ Chorus is meant to be different. However, if you find yourself constantly turning down the speed knob on your chorus to alleviate that spinning feeling, then Chroma™ Chorus might be worth checking out. Is it analog?Because, "if it's not analog, it sucks"—right? Wrong. Actually, "analog" chorus is not really analog; and it shouldn't matter what technology you use, as long as it sounds great.Stereo Pedal QuestionsWill my rig hum if I run a Stereo Pedal to two amps?Hum or buzz is usually caused by a ground loop and is more likely if the two amps are not the same type. The potential for ground-loop hum can be reduced by plugging your amps into the same power outlet or power strip.There is a simple test to check if your amps are susceptible to ground-loop hum: plug a guitar cable between the inputs of the two amps. Yes, this sounds strange, but it will not harm the amps. This is simply connecting the grounds of the two amps at their inputs. Whether or not this results in hum or buzz will be the same if you run a Stereo Pedal to the two amps. As you can see from this test, ground-loop hum is entirely dependent on the amps.
Ok, my rig hums; what can I do?I recommend using an Ebtech Hum X on the AC plug of one amp.Why doesn't my Stereo Pedal work with Pedal Customizer™?Please see the Pedal Customizer™ Troubleshooting page.MiscellaneousI don't see the Add to Cart button.Please contact us with your order. Tell us you don't see the Add to Cart button and ask for a direct link for checkout.What if I don't have a PayPal account or want to pay by credit card?Just look for the "Don't have a PayPal account?" link during checkout. You can then pay by credit/debit card.Do you offer any discounts (B-stock, blems, artist pricing, etc.)?Our current policy is not to offer discounts or special pricing.In the past, we have sold B-stock at a discount; but we have found some of these pedals being resold and not disclosed as B-stock. Therefore, we will no longer be offering B-stock units for sale. All blemished pedals are re-worked to A-stock and the blemished parts discarded. Do you have endorsers?Usually, if you see an artist using my gear, it's because they liked it enough to pay for it.Can I call in my order?We do not accept phone orders at this time.How do your pronounce your last name?NEW∙nay∙ber |
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